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售前服务 Pre-sale service
我公司技术人员可以提供发电相关方案并免费派技术人员到电站现场勘测，根据现场实际情况，提供可以满足设计和施工要 求的相关电站平面布置、循环冷却系统工艺流程、机组安装、机组基础、电气一次接线等技术支持，提高项目效率，节省资金投入。
My company's technical staff can provide electricity related solution and send technical personnel to the plant organizing site survey for free, according to the actual situation, providing the relevant power plant layout which can meet the requirements of design and construction, circulating cooling system process unit, unit installation, foundation, an electrical wiring and other technical support, improve the efficiency of the project, to save the capital investment.
售中服务 Pre-sale service
派专业技术人员到现场免费指导发电设备、电站辅助系统及相关设备的安装；免费对机组进行调试直至验收合格；免费对用户操作维护人员进行技术培训。贵方也可派技术骨干到我厂培训，免费提供食宿，学会为止。
We will send our technician to the site to guide you the installation of generator set, subsystem and relative equipment. We will debug the generator set till it can generate power successfully. We will also supply a technical training to the operators. You also can send your staff to our company. We can train you till you can operate the generator set and during this time we can offer you board and lodging free of charge.
售后服务 After-sale service
● 采取按地区分片负责，定期或不定期巡回服务和访问，采取无偿技术服务，包括设备调试、故障排除、技术咨询、技术支持、协助维护保养等；
● “三包”期内属质量问题将提供无偿服务（人为原因损坏除外、易损件除外）；
● 累计运行 1500 小时或一年保修服务（以先到为准），终身维修；
● 在接到服务信息后 2 小时内给予响应；视用户机组故障程度服务人员 4-12 小时内起程前往故障现场；
● 当机组出现故障时，我公司以“先处理问题，尽快恢复机组运行，后分析原因”服务原则，及时准确处理现场质量问题， 确保为用户赢得最大的经济效益。
● 我们以质量求生存，以信誉求发展。与客户共建美好明天。
◎ In our company, different people is in charge of different area, we will response periodically and support you technical service free of charge, include equipment debugging, fault eliminating, technical consulting and support , maintenance assistant, etc.
◎ For the quality problem, we will service for you free of charge during the guarantee period (except damage caused by human factors, except vulnerable parts).
◎ 1500 running hours or one year warranty (which comes first) and lifetime maintenance.
◎ Respond within 2 hours after receiving service information; Service personnel shall depart to the fault site within 4-12 hours according to the fault degree of the user's unit.
◎ Insisting on principle of" solving problem first, trying to recover the generator set as soon as possible and then analysis the reason",we solve quality problem in time when genset doesn't work. We insure to help our clients to gain the biggest economic profit.
◎ We pursue survival with quality, strive for development with reputation. We are willing to build the beautiful future with our customer.
全国统一服务热线：400-6988-190
Service Hot-line: 400-6988-190
故障响应时间（赶赴现场） Response Time
|
市内 1 ～ 2 小时 |
省内 6 ～ 12 小时 |
省外 12 ～ 48 小时 |
|
Inner city 1 ～ 2 h |
Shandong province 6 ～ 12h |
Other province 12 ～ 48h |
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